Help
Delivery and returns
How ordering works
When you send an order through the site, we email you within one working day to confirm stock and send a secure payment link. Your order is confirmed once payment is made, and we post it after that.
Delivery
- UK only for now.
- Standard UK delivery is £3.95 per order, free on orders over £40.
- Orders are dispatched within 2 to 3 working days of payment. Royal Mail usually delivers 1 to 3 working days after that.
- If something hasn't arrived within 10 working days, email us and we'll sort it.
Returns and refunds
You can cancel your order and return any item within 14 days of receiving it, for any reason. Caps need to be unworn, with tags on and in their original packaging.
- Email hello@summitlids.co.uk with your order reference.
- We'll reply with the return address.
- Post the cap back. Return postage is paid by you unless the item is faulty or we sent the wrong one.
- We refund to your original payment method within 14 days of receiving it back.
Faulty or wrong item
If something's not right, email us a photo within 30 days and we'll replace or refund it, including postage. This doesn't affect your statutory rights under the Consumer Rights Act 2015.